Welcome to our Covid-Response page

Scroll down for free expert panels, free daily video insights, free daily surgery sessions and free tools and resources to download as well as contact details to access free 1:1 guidance and support from our team of 50 cultural leaders. 

“We are committed to every cultural organisation and leader having the expert support you need at this time, regardless of the ability to pay”

Now, more than ever, we are committed to helping arts and cultural organisations and their leaders to change, reshape, plan and prioritise. We’re working with our incredible associates who are themselves sector leaders, to bring you insights, advice, tools and resources. We’re here help you think about how we can re-model organisations, support staff, connect with the communities you work with and for, and to protect your organisations. We know we are in a moment of transformational change, and that there will be more change to come.

Below you will find information about our free daily surgery and triage service, weekly expert panels you can access here, free daily videos from our brilliant colleagues as well as free tools and guidance you can use to help you lead your organisation through the coming weeks and months.

people make it work has been helping cultural organisations and leaders to change and develop for the last 20 years, and we are a team of 50 consultants, coaches and peers from all art forms and contexts, all of whom have real lived experience of leading some of our most treasured and respected cultural organisations. You can reach us all here, and we are ready to help you with tailored support, individual conversations or whatever you need.

It might be that we can offer a sounding board, join your Senior leadership Team for a couple hours, attend a board meeting, review or contribute to analysis or guidance you are producing, or set up a regular coaching conversation – all for free during this extraordinary time…. we will do whatever we can to support you and the organisation that you lead. Watch a video of reflection and guidance, download an expert panel video, join a virtual surgery or get in touch directly so that we can start supporting you now. We know we can help.

Weekly expert panels.

Every week we invite different expert s to join our panel and share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we invite different expert s to join our panel and share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we invite different expert s to join our panel and share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we are inviting different expert panels to share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we are inviting different expert panels to share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we are inviting different expert panels to share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we are inviting different expert panels to share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we are inviting different expert panels to share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we are inviting different expert panels to share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

Weekly expert panels.

Every week we are inviting different expert panels to share views, perspectives and advice to help us all navigate these unchartered times. Exploring questions like, How do we protect our cashflow? How do we remain resilient as leaders? How do we support our staff? What can we do to connect with our communities? How do we re-model our organisations?

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Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Kate Fielding share her perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Jo Launder share her perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Vanessa Swann share her perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Kamaljit Poonia share her perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Rob Macpherson share his perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Gregory Nash share his perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Ellen O'Hara share her perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Caroline Collier share her perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Watch Andrea Nixon share her perspectives on the current COVID crisis.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

Daily video responses from our consultant team

Every day you will find a new video from one of our consultant team, adding to a bank of insight from the 50 consultants at people make it work - all sector leaders, and with careers spanning roles at the head of organisations such as, TATE, British Council, Cockpit Arts, Arts Council England, ICA, 64 Million Artists, Libraries Unlimited, Manchester Royal Exchange, Natural History Museum, Situations, BBC, Birmingham Hippodrome and MIMA.

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Leading and Managing People through change

With 30 years supporting managers and leaders as they manage people and organisations, I am sharing a series of 5 minute videos here, with practical insights, experience and tools.

Watch Richard Watts talking about the Social justice, and equality implications of the covid pandemic and our role as cultural leaders in responding to this.

Leading and Managing People through change

With 30 years supporting managers and leaders as they manage people and organisations, I am sharing a series of 5 minute videos here, with practical insights, experience and tools.

Watch Richard Watts talking about the use of our MISSIONS to create priority and clarity at this time....

Leading and Managing People through change

With 30 years supporting managers and leaders as they manage people and organisations, I am sharing a series of 5 minute videos here, with practical insights, experience and tools.

Watch Richard Watts talking about the new challenges of Change Management at this time..

Leading and Managing People through change

With 30 years supporting managers and leaders as they manage people and organisations, I am sharing a series of 5 minute videos here, with practical insights, experience and tools.

Watch Richard Watts talking about the use of our Culture and Values to create priority and clarity at this time....

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Building new tools for a New Situation

We are creating new tools to support your organisational reflection... as we move from 'react and respond' to reflect... these structured tools are designed to support you and your teams as you review your learning and start to reimagine your organisational and creative future.

Depending on your own experience, you might be at any one of these five stages - React, Respond, Reflect, Reimagine and Reshape.
When you are ready to do so, use these tools to support reflection and organisational learning.
The tools are emergent, and will evolve over coming weeks.

Building new tools for a New Situation

We are creating new tools to support your organisational reflection... as we move from 'react and respond' to reflect... these structured tools are designed to support you and your teams as you review your learning and start to reimagine your organisational and creative future.

Depending on your own experience, you might be at any one of these five stages - React, Respond, Reflect, Reimagine and Reshape.
When you are ready to do so, use these tools to support reflection and organisational learning.
The tools are emergent, and will evolve over coming weeks.

Building new tools for a New Situation

We are creating new tools to support your organisational reflection... as we move from 'react and respond' to reflect... these structured tools are designed to support you and your teams as you review your learning and start to reimagine your organisational and creative future.

Depending on your own experience, you might be at any one of these five stages - React, Respond, Reflect, Reimagine and Reshape.
When you are ready to do so, use these tools to support reflection and organisational learning.
The tools are emergent, and will evolve over coming weeks.

Download videos and tools here - to help reimagine your organisation
1. Creating a new flexible business plan fit for our times

Building new tools for a New Situation

We are creating new tools to support your organisational reflection... as we move from 'react and respond' to reflect... these structured tools are designed to support you and your teams as you review your learning and start to reimagine your organisational and creative future.

Depending on your own experience, you might be at any one of these five stages - React, Respond, Reflect, Reimagine and Reshape.
When you are ready to do so, use these tools to support reflection and organisational learning.
The tools are emergent, and will evolve over coming weeks.

Building new tools for a New Situation

We are creating new tools to support your organisational reflection... as we move from 'react and respond' to reflect... these structured tools are designed to support you and your teams as you review your learning and start to reimagine your organisational and creative future.

Depending on your own experience, you might be at any one of these five stages - React, Respond, Reflect, Reimagine and Reshape.
When you are ready to do so, use these tools to support reflection and organisational learning.
The tools are emergent, and will evolve over coming weeks.

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Download videos and tools here - to help reimagine your organisation

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

1. Creating a new flexible business plan fit for our times - Videos and tools w/c 11th May
2. Building new working practices for our virtual teams and relationships - Videos and tools w/c 18th May
3. Reimagining relationships with audiences and communities that reflect the new world - videos and tools 1st June
4. Exploring new income models and sources as secondary spend and ticket sales disappear - Videos and tools w/c 15th June
5. Shaping our cultural offer to flex with a post-covid or with-covid social landscape - Videos and tools w/c 29th June

1. Creating a new flexible business plan fit for our times - Videos and tools w/c 11th May
2. Building new working practices for our virtual teams and relationships - Videos and tools w/c 18th May
3. Reimagining relationships with audiences and communities that reflect the new world - videos and tools 1st June
4. Exploring new income models and sources as secondary spend and ticket sales disappear - Videos and tools w/c 15th June
5. Shaping our cultural offer to flex with a post-covid or with-covid social landscape - Videos and tools w/c 29th June

1. Creating a new flexible business plan fit for our times - Videos and tools w/c 11th May
2. Building new working practices for our virtual teams and relationships - Videos and tools w/c 18th May
3. Reimagining relationships with audiences and communities that reflect the new world - videos and tools 1st June
4. Exploring new income models and sources as secondary spend and ticket sales disappear - Videos and tools w/c 15th June
5. Shaping our cultural offer to flex with a post-covid or with-covid social landscape - Videos and tools w/c 29th June

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1. Creating a new flexible business plan fit for our times

1. Creating a new flexible business plan fit for our times

These tools and resources are designed to enable you to create concrete plans that reimagine your organisation for our times.
They are free to use.
There are also free drop in surgeries every day at 2pm from this site, as well as other free tools and resources for you to access and use.
We are committed to every cultural organisation and leader having the expert support and advice that they need at this time, regardless of the ability to pay.

Contact us on our home page for additional tailored, 1:1 support.

These tools will support you in uncovering;
- The purpose of your new business plan
- Your operating context
- A competitor analysis amended for these times
- Reflecting and refining your emergent plans

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2. Building new working practices for our virtual teams and relationships

2. Building new working practices for our virtual teams and relationships

These tools and resources are designed to enable you to create concrete plans that reimagine your organisation for our times.
They are free to use.
There are also free drop in surgeries every day at 2pm from this site, as well as other free tools and resources for you to access and use.
We are committed to every cultural organisation and leader having the expert support and advice that they need at this time, regardless of the ability to pay.

Contact us on our home page for additional tailored, 1:1 support.

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3. Reimagining relationships with audiences and communities that reflect the new world

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

Coming soon - tools being developed now. Live from w/c 1st June

3. Reimagining relationships with audiences and communities that reflect the new world

These tools and resources are designed to enable you to create concrete plans that reimagine your organisation for our times.
They are free to use.
There are also free drop in surgeries every day at 2pm from this site, as well as other free tools and resources for you to access and use.
We are committed to every cultural organisation and leader having the expert support and advice that they need at this time, regardless of the ability to pay.

Contact us on our home page for additional tailored, 1:1 support.

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4. Exploring new income models and sources of value as secondary spend and ticket sales disappear

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

Coming soon - tools being developed now. Live from w/c 15th June

4. Exploring new income models and sources of value as secondary spend and ticket sales disappear

These tools and resources are designed to enable you to create concrete plans that reimagine your organisation for our times.
They are free to use.
There are also free drop in surgeries every day at 2pm from this site, as well as other free tools and resources for you to access and use.
We are committed to every cultural organisation and leader having the expert support and advice that they need at this time, regardless of the ability to pay.

Contact us on our home page for additional tailored, 1:1 support.

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5. Shaping our cultural offer to flex in a with-covid social landscape

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

In our 'Reimagine' stage, we have identified five crucial challenges for our reimagined futures;

Coming soon - tools being developed now. Live from w/c 29th June

5. Shaping our cultural offer to flex in a with-covid social landscape

These tools and resources are designed to enable you to create concrete plans that reimagine your organisation for our times.
They are free to use.
There are also free drop in surgeries every day at 2pm from this site, as well as other free tools and resources for you to access and use.
We are committed to every cultural organisation and leader having the expert support and advice that they need at this time, regardless of the ability to pay.

Contact us on our home page for additional tailored, 1:1 support.

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Free Online Surgery

Every weekday at 2pm

Hosted by a different consultant from the people make it work team each day. Join our drop-in surgery sessions.

Between 2 and 3pm we are [online here] every weekday with our video surgery service, ready to support you with expert insight and guidance – free of charge.  Each day there will be a different member of our team, each with specialist expertise as well as deep knowledge of our team, so that they can offer a triage service. So whether you want advice, would like to be connected with one of our associates, or would like to talk us through the challenges you’re facing, please come and say hello. This surgery service is free and open to all leaders from any arts and cultural organisation across the UK.

Michele Taylor
Monday 18th
Karen Turner
Tuesday 19th
Richard Watts
Wednesday 20th
Claire Doherty
Thursday 21st
Charles Beckett
Friday 22nd
Bank Holiday
Mon 25 May
Jeanie Scott
Tues 26 May
David Micklem
Wed 27 May
Anna Dinnen
Thurs 28 May
Rob Macpherson
Fri 29 May
Jo Launder
Mon 1 June
Kate Dore
Tues 2 June
Hazel Province
Wed 3 June
Vanessa Swann
Thurs 4 June
Miki Lentin
Fri 5 June
Gregory Nash
Mon 8 June
Host TBC
Tues 9 June
Lawrence Becko
Wed 10 June
Host TBC
Thurs 11 June
Richard Watts
Fri 12 June

RESOURCES

Access practical tools, resources and ‘how to’ videos to make it easier for you to create change and respond effectively at this time.

Free tools and resources to help create clarity, priorities and action

Download Resources and Tools to use and share with colleagues

Understanding reactions to change

A video presentation on how to support and manage people through their change responses

DOWNLOAD PDF

Our 8 element change model

Capturing the eight things that makes change embed and last

DOWNLOAD PDF

Creating a clear 'elevator pitch'

To consistently communicate changes you plan to make with staff, partners and communities

DOWNLOAD PDF

Get clear about your change

With an As Is/To Be tool that will help you capture detail and the big picture too

DOWNLOAD PDF

Mapping stakeholder impacts

Getting clear about how different groups will be affected by your plans and how you might shape that

DOWNLOAD PDF

Opportunity Threat matrix

Laying out a compelling case for the short and long term drivers and benefits of change

DOWNLOAD PDF

Say Hello...

We'll get back to you before the end of the day to see how we can support you and your team

If you’d like to speak to us directly either join a surgery between 2 and 3 every weekday [by clicking here] call our CEO Richard on 07796956339 or else fill out this form and we’ll always get back to you before the end of the day.