We work with visionary organisations and their leaders to create and embed transformational change.

Change that delivers missions, revitalises workplaces, restores audience relationships, reconnects with artists…

Change that delivers real business benefits for the UKs Cultural Organisations.

Over 19 years we’ve supported some of the best cultural organisations in the UK, helping their leadership and teams to evolve and develop, to build strength, resilience and relevance in today’s challenging contexts.

We are more committed to our clients’ objectives than we are to our own and we believe in tailoring our services to meet their needs. We don’t use off the shelf solutions, because we don’t have off the shelf clients.

Now, more than ever, we are committed to helping arts and cultural organisations and their leaders to change and develop their organisations to re-shape, plan and prioritise. We are creating tools, resources and working with industry and sector experts to help think with you about how we can re-model our organisations, communicate effectively, safeguard futures and continue to work with and for the communities we all feel so passionately about. As an essential element of health and wellbeing, self expression and our human community, we know you want to find ways to continue offering opportunities for creativity, art, innovation and connection.

We’re committed to helping you and your organisations navigate these changes, and we want all cultural organisations to access the best support at this time.

Find out more about people make it work, free tools, guidance and resources, free 1:1 support, our consultancy service and our Change Creation Programme. Get in touch – we know we can help. 

Watch Richard Watts talking through what we know about how people respond to change and uncertainty, and how we can support colleagues, partners and our families in this [free resource]
[Watchpeople make it work consultants (with leadership experience at ACE, Natural History Museum, Battersea Arts Centre, NESTA, National Youth Theatre, 64 Million Artists and ICA) and Caroline McCormick from Achates Philanthropy) offering their insights and recommendations for organisations and how they can respond to our current health crisis. They are talking about Communications, Staff support, Fundraising and Patron relations, Contingency planning, Cashflow protection, and Audience and community perspectives. Chaired by people make it work founder, Richard Watts
[Watchpeople make it work consultants Caroline Collier, Rob Macpherson and Andrea Nixon (with leadership experience at TATE, Crafts Council, Birmingham Hippodrome, Arnolfini, Arts Council, Liverpool Everyman and beyond) offering their insights and recommendations for organisations and how they can respond to our current health crisis. They are talking about Governance, Marketing and Communications, Leadership, Innovation and many other topics.  Chaired by people make it work founder, Richard Watts

We can offer the complete change management consultancy...

from helping you develop your new business strategy to building the plan to deliver it. From developing ideas as leaders to getting everyone involved in delivering the change. From identifying new opportunities to supporting you as you engage your other stakeholders and build momentum. We can even develop the training courses that might be needed to create the new skills and behaviours that the strategy requires.


Organisational Development

Helping organisations change and develop is what we do. Everyday. We offer a wide range of solutions from complete, holistic Organisational Development consultancy to discreet projects or a combination of services that focus on specific teams, divisions or geographies. We’ll work with you to design and fine tune a package of support that meets your unique needs.


Change Management

Change Management is at the heart of our work. Our approaches, processes and tools have been developed over decades by some of the best change management experts working across international business today and we bring them to an arts and culture context because agility, relevance and resilience have never been more important.


Leadership development

We work with senior teams, chief executives and trustees to help you realize your organizational mission, engage and empower your teams, and maximize your impacts. Whether it’s coaching, facilitation or formal development programmes, we support you to deliver.


Employee engagement

Great leadership thinking has no value if it isn’t understood, believed and acted on by the whole organization and we are experts in employee engagement. Change is done by people not to people, so everyone gets to lead when you work with us.


Strategic development

Our combination of commercial acumen and cultural experience makes us well placed to help you develop powerful transformative strategies and models to reshape your business. Our work on Resilience across the UK is helping cultural organisations build stronger more diverse futures.


Partnership management and collaboration

We believe that collaboration and partnership working are amongst the essential characteristics of successful organisations. Working with new partnerships at the local, regional and national level, we bring a spirit of commitment, break down barriers, work through concerns and forge powerful alliances that transform delivery.



Leadership coaching is a powerful tool in creating real organisational change and supporting your most important individuals to really have the greatest impact and create even better results with the people around them. Creating a coaching culture in your team can extend the transformation from the personal to the organisational.



With 25 years of training and development experience, we offer an extensive range of training courses and services that can help create organisational change and we develop tailored courses for leadership teams, managers and front line staff. We deliver training that works, and have the feedback and measured impact to prove it.



Our facilitation is designed to create ideas and energy, to build relationships and generate commitment and action. We offer a range of facilitation services and can facilitate sessions from 6 – 6,000 people. We facilitate small groups, teams, boards, networks, conferences and consultation events. We make communication flow and people feel heard.

Find out more about Our Expertise here



people make it work works with some of the most celebrated organisations in the Cultural sector including Barbican Guildhall, Arts Council Wales, Creative Schools, Manchester Royal Exchange, Arts Council England, Ballet Cymru, BBC National Orchestra Wales, Playful, UK Theatre, A New Direction, Situations, English National Ballet, FRIEZE and Clore Leadership Programme. Our work with them ranges from fundamental organisational change programmes to smaller scale leadership development.


people make it work supports organizations across the Public and Higher Education sectors including: UK Parliament, 28 of London’s Local Authorities, London School of Economics, Knowledge Quarter, Conservatoire of Dance and Drama, LAMDA, Kingston University Business School, RADA, Royal College of Music, Leeds University Business School, Royal Academy of Music, Queen Mary, University of London, and Ravensbourne Digital Design College. Our work with them ranges from public consultation facilitation through employee engagement to leadership development and change management.


people make it work has a track record of working with some of the UK’s largest and most far reaching charities. Our clients have included Teach First, Comic Relief, Pilotlight, Myeloma UK, CAIRN Trust, Niemmen Pick, Oxfam and The Everyone Foundation. Our work with them ranges from team development work and leadership coaching to change management programmes and larger scale strategy development interventions.

Find out more about Our Clients here



people make it work projects and programmes

We manage and produce leadership and sector development programmes such as Change Creation which we have designed, developed and are delivering right now. Our Second programme is live and we are planning and re-shaping futures programmes to provide support across the sector.


Change management with individuals and organisations

Our work ranges in scale and depth from complete organisational change programmes to discrete leadership development.


Large-scale, place-based strategic programmes

We manage complex partnership, consortium initiatives and knowledge transfer programmes across regions and sectors.


Clients say


Designed, developed and delivered by people make it work, the Change Creation programme supports arts and cultural organisations to create lasting change. We’re currently shaping our future programmes, as now, more than ever, we know that we need to support the incredible organisations in our sector to re-model, plan and shape their futures.  Find out more about the programme.